{"id":79274,"date":"2023-03-08T14:29:58","date_gmt":"2023-03-08T14:29:58","guid":{"rendered":"https:\/\/tm-group.com\/okategoriserad\/og-medarbejdertilfredshed-i-dit-kundecenter-callcenter\/"},"modified":"2026-02-03T15:31:30","modified_gmt":"2026-02-03T15:31:30","slug":"og-medarbejdertilfredshed-i-dit-kundecenter-callcenter","status":"publish","type":"post","link":"https:\/\/www.tm-group.se\/sv\/contact-customer-center-sv\/og-medarbejdertilfredshed-i-dit-kundecenter-callcenter\/","title":{"rendered":"\u00d8g Medarbejdertilfredshed i Dit Kundecenter\/Callcenter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"79274\" class=\"elementor elementor-79274 elementor-66356\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-670040a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-eae-slider=\"13549\" data-id=\"670040a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76fdeea1\" data-eae-slider=\"78171\" data-id=\"76fdeea1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a7e8bb4 elementor-widget elementor-widget-heading\" data-id=\"3a7e8bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00d8g medarbejdertilfredshed I dit kundecenter <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363744e elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"363744e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8d38971 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.tm-group.se\/sv\/2023\/03\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>mars 8, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-192b3c56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"97106\" data-id=\"192b3c56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-17699e75\" data-eae-slider=\"69375\" data-id=\"17699e75\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12d8dcd1 elementor-widget elementor-widget-spacer\" data-id=\"12d8dcd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d674b37 elementor-widget elementor-widget-theme-site-logo elementor-widget-image\" data-id=\"4d674b37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-site-logo.default\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.tm-group.se\/sv\/\">\n\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1968\" height=\"190\" src=\"https:\/\/www.tm-group.se\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo.jpg\" class=\"attachment-full size-full wp-image-67658\" alt=\"\" srcset=\"https:\/\/www.tm-group.se\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo.jpg 1968w, https:\/\/www.tm-group.se\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-300x29.jpg 300w, https:\/\/www.tm-group.se\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-1024x99.jpg 1024w, https:\/\/www.tm-group.se\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-768x74.jpg 768w, https:\/\/www.tm-group.se\/wp-content\/uploads\/2020\/03\/cropped-Tm_logo-1536x148.jpg 1536w\" sizes=\"(max-width: 1968px) 100vw, 1968px\" \/>\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63f8ee5c elementor-widget elementor-widget-spacer\" data-id=\"63f8ee5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d675b92 elementor-widget elementor-widget-heading\" data-id=\"7d675b92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Share article<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a604c2 upk-ss-btns-view-icon upk-ss-btns-style-boxed upk-layout-style--inline upk-ss-position--default upk-ss-btns-color-original elementor-widget elementor-widget-upk-social-share\" data-id=\"61a604c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"upk-social-share.default\">\n\t\t\t\t\t\t\t<div class=\"upk-social-share upk-ep-grid\">\n\t\t\t\t\t\t\t<div class=\"upk-social-share-item upk-ep-grid-item\">\n\t\t\t\t\t<div class=\"upk-ss-btn upk-ss-facebook\" data-social=\"facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upk-ss-icon\">\n\t\t\t\t\t\t\t\t<i class=\"upk-icon-facebook\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"upk-social-share-item upk-ep-grid-item\">\n\t\t\t\t\t<div class=\"upk-ss-btn upk-ss-linkedin\" data-social=\"linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upk-ss-icon\">\n\t\t\t\t\t\t\t\t<i class=\"upk-icon-linkedin\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"upk-social-share-item upk-ep-grid-item\">\n\t\t\t\t\t<div class=\"upk-ss-btn upk-ss-twitter\" data-social=\"twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upk-ss-icon\">\n\t\t\t\t\t\t\t\t<i class=\"upk-icon-twitter\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b062b94 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b062b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-096cbb6 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"096cbb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d5b7760 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.tm-group.se\/sv\/2023\/03\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>mars 8, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fc5c8e1 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tags\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.941 225.941L286.059 14.059A48 48 0 0 0 252.118 0H48C21.49 0 0 21.49 0 48v204.118a48 48 0 0 0 14.059 33.941l211.882 211.882c18.744 18.745 49.136 18.746 67.882 0l204.118-204.118c18.745-18.745 18.745-49.137 0-67.882zM112 160c-26.51 0-48-21.49-48-48s21.49-48 48-48 48 21.49 48 48-21.49 48-48 48zm513.941 133.823L421.823 497.941c-18.745 18.745-49.137 18.745-67.882 0l-.36-.36L527.64 323.522c16.999-16.999 26.36-39.6 26.36-63.64s-9.362-46.641-26.36-63.64L331.397 0h48.721a48 48 0 0 1 33.941 14.059l211.882 211.882c18.745 18.745 18.745 49.137 0 67.882z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/www.tm-group.com\/sv\/category\/contact-customer-center-sv\/\" class=\"elementor-post-info__terms-list-item\">Contact Center<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a47b323 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a47b323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-52472794\" data-eae-slider=\"28839\" data-id=\"52472794\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3a31e235\" data-eae-slider=\"62994\" data-id=\"3a31e235\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44a7bbc0 elementor-widget elementor-widget-spacer\" data-id=\"44a7bbc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f2dc8fd elementor-widget elementor-widget-heading\" data-id=\"5f2dc8fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00d8g medarbejdertilfredsheden i dit kundecenter med workforce management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50f5720c elementor-widget elementor-widget-text-editor\" data-id=\"50f5720c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Forbrugerne har ekstremt h\u00f8je forventninger til deres kundeoplevelser og support. At levere den bedste support kr\u00e6ver medarbejdere, der er tilfredse og engagerede, n\u00e5r det g\u00e6lder deres arbejde.<\/p><p>N\u00e5r vi taler kundeservice, er det netop d\u00e9t omr\u00e5de, der ofte bliver overset. Vi glemmer ofte det, der bliver kaldt \u2019agent experience\u2019.<\/p><p>Dine callcentermedarbejdere er en essentiel del af det store puslespil, der skal levere en toptunet kundeoplevelse. Hvis ikke de er tilfredse i deres daglige arbejde, er det sv\u00e6rt at skabe en god kundeoplevelse \u2013 og det vil skade dit brand udadtil.<\/p><p>Men hvordan s\u00f8rger du s\u00e5 for, at dine callcentermedarbejdere er glade og tilfredse?<\/p><p>Et langt skridt p\u00e5 vejen kan v\u00e6re at bruge workforce management som et effektivt planl\u00e6gningsv\u00e6rkt\u00f8j. Et v\u00e6rkt\u00f8j, der sammen med andre tiltag kan g\u00f8re medarbejdernes hverdag bedre.<\/p><p>Ved du ikke heeelt, hvad det er? S\u00e5 kommer vi i denne artikel med fem punkter, hvor workforce management kan \u00f8ge medarbejdertilfredsheden i dit kundecenter\/callcenter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4491a414 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4491a414\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-335d7682 elementor-widget elementor-widget-heading\" data-id=\"335d7682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvad er workforce management? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50ebc1a2 elementor-widget elementor-widget-text-editor\" data-id=\"50ebc1a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Inden vi uddyber, hvordan <a href=\"https:\/\/tm-group.com\/contact-and-call-center\/workforce-management\/\">workforce management<\/a> kan \u00f8ge medarbejdertilfredsheden, skal vi have p\u00e5 plads, hvad det egentlig er. Workforce management kan minde om de klassiske HRM-processer i nye kl\u00e6der. Et v\u00e6rkt\u00f8j, der kan hj\u00e6lpe med at drive din virksomheds daglige drift og holde produktiviteten h\u00f8j.<\/p><p>I et travlt call- eller kundecenter kan det v\u00e6re en udfordring at forudse kundernes eftersp\u00f8rgsel og tilpasse arbejdsindsatsen derefter. Med den rette workforce management-software kan du forudse og planl\u00e6gge personaletidsplanerne, s\u00e5 b\u00e5de din og deres tid bliver brugt bedst muligt.<\/p><ul><li>Og is\u00e6r dine servicemedarbejderes tid og planl\u00e6gning er afg\u00f8rende.<\/li><\/ul><p>Det er dem, der sidder i fronten og har kontakten til dine kunder. Hvis du vil have glade og motiverede medarbejdere, skal de have mulighed for selv at have kontrol og fleksibilitet i deres arbejdsplanl\u00e6gning.<\/p><p>Der er st\u00f8rre risiko for, at medarbejdere, der er pressede tidsm\u00e6ssigt eller ikke er glade, siger deres job op. Omkostningen ved at hyre og opl\u00e6re en ny medarbejder kan v\u00e6re op til 1,5 gange deres \u00e5rlige l\u00f8n. Hvis du i stedet bruger workforce management til at skabe en bedre work-life balance og giver dine medarbejdere medbestemmelse over deres tid, skaber du b\u00e5de lavere rekrutteringsudgifter og \u00f8ger medarbejdertilfredsheden.<\/p><p>Det er alts\u00e5 ikke kun en hj\u00e6lp til dig, der er ansvarlig for kundecenteret\/ callcenteret, men ogs\u00e5 dine medarbejdere og deres tilfredshed \u2013 og vi ved alle, at glade kundemedarbejdere er lig med glade kunder.<\/p><p>S\u00e5 lad os dykke mere ned i fordelene ved workforce management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d94d02c elementor-widget elementor-widget-image\" data-id=\"d94d02c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/mc3KVYL0_m.jpg\" title=\"mc3KVYL0_m\" alt=\"Workforce management for contact center\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2ed69 elementor-widget elementor-widget-spacer\" data-id=\"bd2ed69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4084a732 elementor-widget elementor-widget-heading\" data-id=\"4084a732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5 punkter, hvor workforce management kan skabe medarbejdertilfredshed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6594c2da elementor-widget elementor-widget-text-editor\" data-id=\"6594c2da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1.\u00a0 Reducering af over- og underbemanding<\/strong><\/p><p>At skabe den bedst mulige service uden at overbemande eller overbebyrde servicemedarbejderne er en sv\u00e6r balance.<\/p><p>For at skabe den helt rigtige balance skal du nemlig pr\u00e6cist kunne forudsige, hvor mange der skal arbejde, i forhold til hvor meget du kan tjene. Det handler b\u00e5de om at f\u00e5 mest muligt ud af dine ressourcer og spare omkostningerne, men ogs\u00e5 om at \u00f8ge medarbejdertilfredsheden.<\/p><p>For hvis du har for f\u00e5 personer p\u00e5 arbejde, l\u00e6gger du en stor arbejdsbyrde p\u00e5 dine medarbejderes skuldre. Det kan give et pres og kan resultere i, at medarbejderengagementet daler.<\/p><p>Hvis der i stedet er det rigtige antal medarbejdere, kan medarbejderne fokusere p\u00e5 deres arbejde og skabe den bedst mulige service \u2013 alts\u00e5 det, de rent faktisk er der for. Workforce management kan netop v\u00e6re en m\u00e5de at v\u00e6re p\u00e5 forkant med personaleplanl\u00e6gningen \u2013 b\u00e5de i forhold til \u00f8konomi og medarbejdertilfredshed.<\/p><p><strong>2.\u00a0 St\u00f8rre selvkontrol over arbejdsplanl\u00e6gning<\/strong><\/p><p>Indflydelse, ansvar og selvkontrol: tre ord, der har stor betydning for medarbejdertilfredsheden.<\/p><p>Med machine learning og automation kan et workforce management-system give kontrol og overblik over arbejdsplanl\u00e6gningen til b\u00e5de dig og dine medarbejdere \u2013 med ekstra tryk p\u00e5 medarbejdere.<\/p><p>For her har de mulighed for selv at styre deres timeplaner ved at bytte tider, have overblik, bede om fri og se deres arbejdsstatus. Alt sammen elementer, der giver h\u00f8jt engagement fra medarbejdernes side, fordi de s\u00e5 f\u00f8ler, at de har noget at sige.<\/p><p>Kort sagt: et v\u00e6rkt\u00f8j til selvst\u00e6ndigg\u00f8relse hos dine medarbejdere.<\/p><p><strong>3. St\u00f8rre fleksibilitet hos medarbejderne<\/strong><\/p><p>I tr\u00e5d med ovenst\u00e5ende finder vi fleksibilitet. Ofte er fleksibilitet en enorm faktor i forhold til medarbejdertilfredshed. Flere <a href=\"https:\/\/finans.dk\/debat\/ECE13628520\/stop-medarbejdernes-flugt-indfoer-fuld-fleksibilitet-paa-jobbet\/\">studier<\/a> viser faktisk, at mange vil v\u00e6lge fleksibilitet frem for eksempelvis en pengebonus.<\/p><p>Med workforce management kan medarbejderne f\u00e5 st\u00f8rre fleksibilitet, fordi de kan styre deres egen arbejdsplanl\u00e6gning \u2013 med alt fra vagtpr\u00e6ferencer og vagtskifte til at planl\u00e6gge ferier. P\u00e5 den m\u00e5de kan de arbejde rundt om personlige aftaler, hvilket igen er lig med en bedre work-life balance og tilfredshed omkring arbejdet. En vaske\u00e6gte win-win-situation.<\/p><p><strong>4. Plads til udvikling giver medarbejderengagement<\/strong><\/p><p>F\u00f8ler dine medarbejdere, at de udvikler sig fagligt? Hvis de f\u00f8ler, at de bliver taget seri\u00f8st og har mulighed for l\u00f8bende uddannelse og udvikling, vil engagementet automatisk stige.<\/p><p>Med mere pr\u00e6cise forecasts og dybere indsigt i AHT og kunder, kan du nemmere finde de tidspunkter p\u00e5 dagen, hvor dine medarbejdere har tid \u2013 uden at afbryde kundeopkald. Tid, hvor du kan videreuddanne medarbejderne, holde teambuilding eller one-to-ones med fokus p\u00e5 karriereudvikling.<\/p><p>Med det rette workforce management-system kan du samtidig give dine medarbejdere l\u00f8bende og \u00f8jeblikkelig feedback.<\/p><p>En oplagt m\u00e5de at motivere dem til at forbedre sig.<\/p><p><strong>5. Fokus p\u00e5 det, dine medarbejdere er gode til<\/strong><\/p><p>Vi har lige l\u00e6rt, at du for at v\u00e6re engageret skal arbejde med noget, du godt kan lide eller f\u00f8ler, du er god til. Derfor er det vigtigt at matche medarbejderne med arbejdsopgaver, der passer til den enkeltes kompetencer.<\/p><p>Den f\u00f8rn\u00e6vnte underbemanding handler ikke kun om jonglering af mange opkald. Det handler ogs\u00e5 om, at medarbejderne risikerer at skulle hj\u00e6lpe til i omr\u00e5der, hvor de ikke n\u00f8dvendigvis har den rette arbejdserfaring \u2013 eller interesse.<\/p><p>Dine medarbejdere er glade, n\u00e5r de kan deres job og ved, hvad de laver.<\/p><p>Med workforce management er der ro p\u00e5 balancen og derfor st\u00f8rre mulighed for at matche opkaldene til den enkelte medarbejders kompetenceniveau og pr\u00e6ferencer \u2013 frem for at v\u00e6lge den eneste, der lige har tid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f8db8ae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2f8db8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-798dfea6 elementor-widget elementor-widget-heading\" data-id=\"798dfea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvordan passer workforce management ind i dit kundecenter\/callcenter?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-418b7338 elementor-widget elementor-widget-text-editor\" data-id=\"418b7338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Workforce management-software kan i princippet matche alle former for virksomheder, der p\u00e5 den ene eller anden m\u00e5de har et kontaktcenter eller et sted, hvor kunderne m\u00f8der din virksomhed. Ofte kan l\u00f8sningen tilpasses fuldst\u00e6ndigt til dine behov.<\/p><p>Hos <a href=\"https:\/\/tm-group.com\/contact-and-call-center\/workforce-management\/\">TM Group<\/a> er vi eksperter i lige netop callcenterl\u00f8sninger, der kan optimere din mest v\u00e6rdifulde og kostbare ressource \u2013 nemlig dine medarbejdere. Vi har flere workforce management-l\u00f8sninger, der bruger alt fra AI til automation for at fjerne alle de frustrationer, du og dine medarbejdere m\u00e5tte have i forbindelse med arbejdsplanl\u00e6gning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9a40e elementor-align-right elementor-widget elementor-widget-button\" data-id=\"5d9a40e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.tm-group.se\/sv\/blogg\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go back to our blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6ce49b14\" data-eae-slider=\"15374\" data-id=\"6ce49b14\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-312c78c e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"94076\" data-id=\"312c78c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0d21ad elementor-widget elementor-widget-menu-anchor\" data-id=\"d0d21ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"bookdemo\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c56119 elementor-widget elementor-widget-heading\" data-id=\"2c56119\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Har du nogle sp\u00f8rgsm\u00e5l til denne artikel?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-28d057a e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"13861\" data-id=\"28d057a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e95431d elementor-widget elementor-widget-text-editor\" data-id=\"e95431d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Udfyld formularen nedenfor og vi kontakter dig hurtigst muligt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7616756 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"16423\" data-id=\"7616756\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f2881e elementor-widget elementor-widget-html\" data-id=\"6f2881e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"3002595\",\r\n    formId: \"dedf2c66-3dae-40da-b875-22791a41f5b1\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f201ce5 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"35462\" data-id=\"f201ce5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4dd81f1 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"95110\" data-id=\"4dd81f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22b4213 elementor-widget elementor-widget-heading\" data-id=\"22b4213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explore more<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-41a5ca5 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"75987\" data-id=\"41a5ca5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-611ab00 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"31611\" data-id=\"611ab00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf512b elementor-widget elementor-widget-heading\" data-id=\"7bf512b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Communication Record Keeping &amp; Archiving<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80df293 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"80df293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tm-group.se\/sv\/record-keeping-och-arkivering\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-ac2c90a e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"45369\" data-id=\"ac2c90a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef55df8 elementor-widget elementor-widget-heading\" data-id=\"ef55df8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voice Analytics &amp;  Transcription<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4379980 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4379980\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tm-group.se\/sv\/voice-analytics-och-transcription\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">L\u00e6s mere<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-af7b840 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"15363\" data-id=\"af7b840\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a667329 elementor-widget elementor-widget-heading\" data-id=\"a667329\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connect with us on LinkedIn<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11f6943 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"11f6943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.linkedin.com\/company\/tm-group-a-s\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Click here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00d8g medarbejdertilfredshed I dit kundecenter Share article \u00d8g medarbejdertilfredsheden i dit kundecenter med workforce management Forbrugerne har ekstremt h\u00f8je forventninger til deres kundeoplevelser og support. At levere den bedste support kr\u00e6ver medarbejdere, der er tilfredse og engagerede, n\u00e5r det g\u00e6lder deres arbejde. N\u00e5r vi taler kundeservice, er det netop d\u00e9t omr\u00e5de, der ofte bliver overset. 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